Welcome to OleforAll! To ensure a productive and respectful environment for all participants and users, we have established the following Terms and Conditions. By using our website and participating in our sessions, you agree to abide by these rules and guidelines.

1. Eligibility

  • Age Requirement: Participants must be at least 18 years old to join the sessions.
  • Account Requirement: Each participant must have a registered account with OleforAll to book and attend sessions.
  • Ticket Policy: One ticket per session per account. Multiple bookings for the same session by the same participant are not allowed.
  • Verification: Participants may be required to verify their identity through their registered account details before joining the session.

2. Duration

  • Session Length: Sessions will be conducted for a specified duration as announced during booking. Participants are expected to join on time and stay for the entire session.

3. Booking

  • Advance Booking: Sessions must be booked in advance and are subject to availability.
  • Confirmation: Participants will receive a confirmation email with session details upon successful booking.

4. Cancellation

  • Notice Period: Cancellations must be made at least 24 hours before the scheduled session to allow others to participate.
  • Procedure: To cancel a booking, follow the instructions provided in the confirmation email or contact our support team.

5. Conduct

  • Respectful Engagement: Participants are expected to engage respectfully and constructively during the session. Listen actively and contribute positively to the discussion.
  • Disruptive Behavior: Any disruptive behavior, including but not limited to harassment, inappropriate language, or interruptions, may result in removal from the session and potential banning from future sessions.
  • Microphone Etiquette: Keep your microphone muted when not speaking to avoid background noise.
  • Turn-Taking: Allow others to speak and contribute. Avoid monopolising the conversation or speaking over others.
  • Use of Chat: Use the chat function appropriately for relevant comments and questions. Do not use it for off-topic conversations or spamming.
  • Attentiveness: Pay attention to the session and avoid multitasking. Refrain from engaging in unrelated activities during the session.
  • Dress Code: Dress appropriately for a professional setting, as you would for an in-person meeting.
  • Background: Ensure your background is free from distractions and inappropriate content. Use a virtual background if necessary.
  • Language: Use professional and polite language at all times. Avoid slang, jargon, or any language that could be offensive to others.
  • Punctuality: Join the session on time. If you are late, enter quietly and catch up without disrupting the session.
  • Preparedness: Come prepared with any necessary materials or information required for the session.

6. Privacy

  • Confidentiality: Personal information shared during the session will remain confidential and will not be disclosed to third parties without consent.
  • Recording: Sessions may be recorded for quality and training purposes, but participants will be informed in advance and have the option to opt-out of being recorded.

7. Technical Requirements

  • Internet Connection: A stable internet connection is required to ensure smooth participation.
  • Equipment: Participants must have a working microphone and a webcam. Test your equipment before the session starts to avoid technical issues.
  • Software: Ensure you have the latest version of necessary software installed and that your browser is up-to-date.

8. Liability

  • Technical Issues: The organisers are not responsible for any technical issues or interruptions during the session. Participants are advised to troubleshoot and resolve any personal technical problems beforehand.
  • Content Accuracy: While we strive to provide accurate and up-to-date information, the organisers are not liable for any inaccuracies or omissions in the session content.

9. Refunds

At OleforAll, we are committed to your satisfaction with our digital courses. Please read our refund policy carefully to understand how we handle refunds for the digital courses purchased on our website.

  • Eligibility for Refunds
    • 14-Day Cooling-Off Period: You are entitled to a refund if you decide to cancel your purchase within 14 days from the date of transaction, provided that you have not accessed any portion of the course during this time. If you have accessed the course content within these 14 days, your right to a refund may be forfeited.
    • Technical Issues: If you experience technical difficulties that prevent access to the course and we are unable to resolve the issue within a reasonable timeframe, you may be eligible for a full refund. We will require detailed information about the issue faced and may request evidence before processing the refund.
    • Course Not as Described: If the course significantly deviates from the descriptions provided on our site, you may be eligible for a refund. Please provide specifics about how the course did not meet the descriptions advertised.
  • Process for Requesting a Refund
    • Contact our support team via email at [support email] with your order details and a clear explanation of your reason for requesting a refund.
    • Include any evidence or additional information that supports your refund request.
    • Submit your request within the stipulated time frame as outlined above.
  • Response Time
    • We will process your refund request within 7 business days of receipt. Refunds are made to the original payment method used during purchase.
  • Contact Information
    • For any questions or concerns about our refund policy or to request a refund, please contact our customer support at [support email].

Note: This refund policy applies only to digital courses purchased on our website. All refund requests will be processed in accordance with this policy, and exceptions will be considered on a case-by-case basis at the discretion of our management.

10. Acceptance

  • Agreement: By joining the session, participants agree to these terms and conditions. Non-compliance may result in removal from the session and potential exclusion from future events.

11. Contact Us

  • Support: If you have any questions or need assistance with booking, cancellation, or technical issues, please contact our support team at admin@oleforall.com.

Thank you for your cooperation and for being a part of the OleforAll community. We look forward to having engaging and productive sessions with you!